Terms of Service

1. Acceptance of Terms

By accessing and using Shido AI CMO ("the Service"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Shido AI CMO is a Facebook advertising analytics platform that provides:

• Performance metrics and insights for your Facebook ad campaigns
• AI-powered analysis and recommendations
• Campaign tracking and optimization tools
• Data visualization and reporting

3. User Accounts

3.1 Account Creation

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must be at least 18 years old to use the Service
• One person or entity may not maintain more than one account

3.2 Account Security

• You are responsible for all activities under your account
• Notify us immediately of any unauthorized access
• We are not liable for losses due to unauthorized account use

4. Facebook Integration

4.1 Authorization

By connecting your Facebook account, you authorize us to:

• Access your Facebook Ad Account data
• Retrieve advertising insights and metrics
• Maintain connection through token refresh

4.2 Facebook Platform Compliance

You agree to comply with:

• Facebook's Terms of Service
• Facebook's Platform Policy
• Facebook's Advertising Policies

4.3 Data Access

• We only access data you explicitly authorize
• You can revoke access at any time
• Revoking access will limit Service functionality

5. Acceptable Use

5.1 Permitted Use

You may use the Service for:

• Analyzing your own Facebook advertising performance
• Generating insights for campaign optimization
• Managing your advertising strategy

5.2 Prohibited Use

You may NOT:

• Access another user's account without permission
• Reverse engineer or attempt to extract source code
• Use the Service for illegal purposes
• Violate Facebook's policies or terms
• Scrape, crawl, or harvest data from the Service
• Interfere with Service security or functionality
• Resell or redistribute the Service

6. Intellectual Property

6.1 Our Rights

We retain all rights to:

• The Service platform and software
• Shido branding and trademarks
• AI models and algorithms
• Documentation and content

6.2 Your Rights

You retain all rights to:

• Your Facebook advertising data
• Journal entries and notes you create
• Your account information

7. Service Availability

7.1 Uptime

We strive to maintain high availability but do not guarantee:

• Uninterrupted access to the Service
• Error-free operation
• Specific uptime percentages

7.2 Maintenance

• We may perform scheduled maintenance
• We will notify users of planned downtime when possible
• Emergency maintenance may occur without notice

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to our data practices as described in the Privacy Policy.

9. AI-Generated Content

Our AI-powered insights are provided for informational purposes only:

• AI recommendations are not guaranteed to be accurate
• You are responsible for decisions based on AI insights
• We are not liable for losses from following AI recommendations
• AI analysis should be used as one of many decision-making tools

10. Fees and Payment

10.1 Pricing

• Current pricing is available on our website
• We reserve the right to change pricing with notice
• Existing subscribers will be notified of price changes

10.2 Billing

• Subscriptions are billed in advance
• Payments are non-refundable except as required by law
• Failed payments may result in service suspension

11. Termination

11.1 By You

You may terminate your account at any time through Settings.

11.2 By Us

We may suspend or terminate your account if:

• You violate these Terms of Service
• Your account is inactive for an extended period
• We are required to do so by law
• You engage in fraudulent activity

11.3 Effect of Termination

• Your access to the Service will cease
• Your data will be deleted per our Privacy Policy
• No refunds will be provided for unused subscription time

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND:

• We do not warrant accuracy of data or insights
• We do not guarantee specific results or outcomes
• We are not responsible for Facebook API changes or outages
• We disclaim all implied warranties of merchantability and fitness

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed fees paid in the last 12 months
• We are not liable for losses from Facebook policy violations
• We are not liable for third-party service failures

14. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of third-party rights
• Your Facebook advertising activities

15. Changes to Terms

We may modify these Terms at any time:

• We will notify users of material changes
• Continued use constitutes acceptance of new Terms
• You may terminate if you disagree with changes

16. Governing Law

These Terms are governed by the laws of Malaysia, without regard to conflict of law principles.

17. Dispute Resolution

• Disputes shall first be resolved through good-faith negotiation
• If negotiation fails, disputes shall be resolved through binding arbitration
• You waive the right to participate in class actions

18. Severability

If any provision of these Terms is found invalid, the remaining provisions shall remain in full effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us.

20. Contact Information

For questions about these Terms, contact us at:

Email: connect@talktoyourcmo.com
Address: Unit 23-11, i-Zen Kiara 1, Jalan Kiara, 50480 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia